The following statement outlines The Wellington Hotel’s policy relating to the collection, use, storage, and disclosure of personal information. Our aim is to provide assurance to all our guests and website users that Wellington Hotel complies with both the letter and spirit of the New Zealand Privacy Act 2020.

Compliance with Privacy Legislation

The Wellington Hotel takes its privacy obligations seriously and is committed to safeguarding personal information. This policy formalises our practices and reinforces our commitment to privacy, in accordance with the Privacy Act 2020.

Collection of Personal Information

Personal information is any information that identifies you or could reasonably identify you. The types of personal information we may collect depend on your interactions with us and may include:

• Full name, email address, phone number, and postal address
• Booking details including room preferences, dates of stay, and payment method
• Communication preferences and marketing opt-ins
• Feedback or enquiries you provide
• Technical data (e.g. browser type, IP address, cookies) collected via our website

We collect this information directly from you, or indirectly through your use of our website or third-party booking platforms.

Use and Disclosure of Personal Information

The Wellington Hotel operates accommodation services and may use personal information for purposes that are either specified at the time of collection or reasonably expected, such as:

• Managing room bookings and guest services
• Responding to your enquiries or feedback
• Processing payments securely
• Sending marketing communications (if you have opted in)
• Enhancing and personalising our website and guest experience
• Meeting legal obligations or responding to lawful requests

If we wish to use your information for any purpose beyond what is reasonably expected, we will seek your consent—except in cases such as:

• Where we reasonably believe it is necessary to protect someone’s safety or our rights and property
• Where required by law or law enforcement (e.g. regulatory authorities, subpoenas)

Sharing Information with Other Organisations

The Wellington Hotel does not sell personal information to third parties. External organisations may only access your information when:

• They are engaged to assist us in delivering services (e.g. website hosting, IT support, secure payment providers)
• They agree to comply with our Privacy Policy and only use information as directed by us

We require all such service providers to maintain strict confidentiality and data protection standards.

Marketing

The Wellington Hotel will only send marketing materials to you if:

• You have provided explicit consent; or
• The content is directly related to the purpose for which the information was collected; or
• You would reasonably expect to receive such material based on your interactions with us

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Security of Personal Information

The Wellington Hotel takes reasonable steps to protect the personal information we collect. This includes using secure servers, restricted access environments, and data encryption where applicable.

All employees are trained to respect the confidentiality of personal information, and we continuously review and update our data security practices.

Access to Personal Information

You may request access to the personal information Wellington Hotel holds about you. To do so, please send a written request including your full name, contact details, and any relevant identifiers (e.g. booking reference) to:

The Wellington Hotel
Email: reception@wellingtonhotel.co.nz
Address: 57 Manners Street Te Aro, Wellington 6011, New Zealand

We will respond within 20 working days. A fee may apply for information retrieval, and we will advise you of any costs in advance.

Changing Information

If you believe that any personal information we hold is inaccurate, outdated, or incomplete, please contact us. We will correct your information where appropriate.

Sending Information Overseas

The Wellington Hotel may transfer personal data to overseas service providers (e.g. cloud hosting) only where equivalent data protection safeguards are in place. We ensure that any international transfers comply with New Zealand privacy law.

Changes in the Future

The Wellington Hotel reserves the right to amend this Privacy Policy at any time. Updates will be posted on our website with the new effective date. We encourage you to review this policy periodically.

Links to Other Websites

Our website may contain links to external websites. The Wellington Hotel is not responsible for the privacy practices or content of linked sites. We encourage you to review their privacy policies before sharing any personal information.

Company Email Addresses

Email addresses listed on our website are provided for legitimate business purposes only. They do not constitute consent to receive unsolicited commercial emails or spam.

More Information

For general information about privacy rights in New Zealand, please visit the website of the Office of the Privacy Commissioner at www.privacy.org.nz.

Contact Us

If you have any questions, feedback, or complaints about this policy or your personal data, please contact:

The Wellington Hotel
Address: 57 Manners Street Te Aro, Wellington 6011, New Zealand
Email: reception@wellingtonhotel.co.nz
Contact: +64 22 308 6673